Search Knowledge Base by Keyword

Last updated on August 12, 2019

Firewall settings

Your network settings need to permit VU.CITY to make outgoing connections for it to function normally. If you are working behind a firewall that blocks outgoing connections, you will need to permit the following IP ranges:

172.217.0.0 – 172.217.255.255 for Google Analytics
216.58.192.0 – 216.58.223.255 for Google cloud services
35.184.0.0 – 35.191.255.255 for VU.CITY
35.208.0.0 – 35.247.255.255 for Unity

DNS queries are made via port 53, and TCP and TLSv1.2 queries are made via port 443. The way VU.CITY interacts with these servers is further detailed under the Privacy And Data section below.

Proxy servers

VU.CITY establishes secure end-to-end connections with a number of web services, and the end-to-end nature of this connection can be affected by proxy servers. While some users have been able to configure their proxy servers to work with VU.CITY, we do not officially support their use, and are unable to give guidance on workarounds.

Privacy and data

When logging into the VU.CITY app, it will securely communicate with the Unity website to validate that the product is licensed, and with the VU.CITY website, to authenticate the login details and whether any app updates are available. If an app update is available, the user will be prompted to download the latest version of VU.CITY via their web browser.

After logging in and selecting your city, the VU.CITY app will securely check for asset updates via Google Cloud Storage. If new updates are available, the user will be given the option to download them.

When a user imports a 3D model into the VU.CITY app, they have the option to securely upload it to their VU.CITY Drive (Google Cloud Storage). The user will be notified when the upload is complete. The user has complete control over this model via the VU.CITY website dashboard, and it is not accessible to anybody else by default, including us.

When a user saves a project in VU.CITY, a save file is generated by the VU.CITY app and uploaded securely to VU.CITY Drive (Google Cloud Storage). This save file can contain any or all of the following data:

– Names and settings of user-defined camera survey studies;
– Names and geometry information of user-imported 3D models;
– User-defined VU.CITY preferences such as weather, sunlight, camera position etc.

The save file does not contain any personally identifiable information about the user. The user has complete control over this file via the VU.CITY website dashboard, and it is not accessible to anybody else by default, including us.

Analytics

The VU.CITY app has been designed to gather analytical usage data. This feature is presently switched off, however when it is enabled, what data is being gathered and how it is being handled will be published here.

Looking for the legacy version of this article? See here.