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Last updated on June 27, 2019

Self-service help tools

Build your own View Camera study online
Put exported View Camera CSV files back into VU.CITY
Convert legacy View Cameras for use in the latest VU.CITY
Fix View Cameras stuck below the terrain
Convert legacy VU.CITY offsets back into coordinates

Known and emerging issues

All bug tickets require that you have an account with our online help centre. It is not limited to VU.CITY users, so anyone can create an account.

VU.CITY model disappearing when using View Cameras
Cannot click the terrain
Unexpected red dot appearing in the VU.CITY model
3ds Max models importing to unexpected locations

Report a system outage
Tiles are failing to load

Report a bug (general)

Raise a request for support

All support requests require that you have an account with our online help centre. It is not limited to VU.CITY users, so anyone can create an account.

Different request types are handled across a range of departments within VU.CITY. Please choose the most appropriate option from the following list for the fastest response, or raise a general support request if it’s for something the list does not cover:

Raise a general support request
Add your scheme to VU.CITY
Request model creation/optimisation (paid service)
Zero an FBX model (free* service)
Split/separate a building cluster
Report an error in our 3D model
Request a feature

Change your admin user
Reset your password
Purchase/renew a licence

Contact us

Call us on 0808 168 3931
Email us here