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Troubleshooting

Troubleshoot the model importer
Validate / repair your VU.CITY assets and datasets

Self-service help tools

Build your own View Camera study online
Put exported View Camera CSV files back into VU.CITY
Generate pinpoint aerial and vantage point views

Legacy support

Convert legacy VU.CITY offsets back into coordinates
Convert legacy View Cameras for use in the latest VU.CITY

Known and emerging issues

Before submitting a bug ticket, please ensure you have downloaded the latest version of VU.CITY. All bug tickets require that you have an account with our online help centre. It is not limited to VU.CITY users, so anyone can create an account.

Report a bug (general)
Report a system outage
Tiles are failing to load

Raise a request for support

All support requests require that you have an account with our online help centre. It is not limited to VU.CITY users, so anyone can create an account.

Different request types are handled across a range of departments within VU.CITY. Please choose the most appropriate option from the following list for the fastest response, or raise a general support request if it’s for something the list does not cover:

Raise a general support request
Add your scheme to VU.CITY
Request model creation/optimisation (paid service)
Zero an FBX model (free* service)
Split/separate a building cluster
Request a custom data layer / protected view (local councils only)
Report an error in our 3D model
Request a feature (general)

Change your admin user
Reset your password
Purchase/renew a licence

Contact us

Call us on 0808 168 3931
Email us here