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Frequently Asked Questions

How can I use my View Cameras from previous versions of VU.CITY?

Your old View Camera studies are stored as CSV files in your documents folder. You can convert these CSV files into a project file that can be loaded directly into the latest release of VU.CITY. Please see here for more information.

Why are there so many updates? I only just installed VU.CITY…

The 3D model of your city is not included in the VU.CITY app – this needs to download as an update after you log in for the first time. Please do not skip your initial updates, otherwise you may find yourself with a blank VU.CITY window without any models.

Which modelling apps can I use with VU.CITY?

For details of which modelling apps are supported, and for tips on how to get the most out of each, please see here.

What computer specs do I need to run VU.CITY?

VU.CITY is a graphically demanding 3D application. So while we have improved performance allowing it to run on lower-spec computers, we recommend higher-spec devices to get the best from the platform. Optimisation of VU.CITY is ongoing, so our recommended specifications will change over time. Our current recommended specifications can be found here.

I have installed VU.CITY; why can’t I log in?

If your login details allow you to access your VU.CITY dashboard via our website, but those same login details do not allow you to sign into the VU.CITY app, you may be working behind a network firewall that blocks outgoing traffic. Users in this situation will need to consult their IT departments to get use of VU.CITY approved. For information on what network settings your IT department need to allow, please see here.

What is “the cloud” and why should I trust it with my confidential information?

With the introduction of saving VU.CITY projects, we have embraced cloud technology. This allows you to have easy access to your data even if you don’t have access to your own device, and serves as a backup so you won’t lose important projects should you experience hardware issues such as a failing hard drive or lost computer.

The information that is transmitted uses an encrypted, end-to-end connection (SSL) to prevent interception, and furthermore does not include personally identifiable information. You also have complete control of what is stored in the cloud and who can access it via your VU.CITY dashboard. See here for more information on how our cloud integration works.

Why is my model not appearing where I want it to?

All of the supported 3D modelling applications were built for different purposes, therefore behave in different ways. As a result, geolocation settings inside one 3D app may not translate well outside of that app. We have collated some app-specific considerations here, however we are ultimately unable to provide training or support on how to use third party software.

Geolocation inside VU.CITY itself is as simple as clicking where you wish to place a model, and gives you access to drag/rotate controls to get the positioning just right. Therefore if you are unable to successfully geolocate your model in VU.CITY using your chosen 3D modelling app, please instead zero the model then manually enter your coordinates directly into VU.CITY. You can also utilise our modelling services to zero/optimise your model for you.

Can I merge two VU.CITY projects into one?

You can, but there are some restrictions.

You can only save a model into a project file during the same session you imported that model. If you open a VU.CITY project that includes a model, the model will load, however you will not be able to then create a new project file including that previously-imported model. Instead you will need to re-import that model to include it in a new VU.CITY project.

You can however open multiple projects including View Camera surveys, and merge them into a single project.